Recently our agency faced the error of not being able to create more ad accounts for our clients.
Every time we tried to add a new one, it said, ‘You’ve reached the maximum number of ad accounts you can create at this time.’
Weird, as we’ve never faced this issue with Google Ads. Have you experienced the same problem?
I’ve got the answer, and it’s easier than you think.
After scouring the internet for information, I was at a loss. Nothing seemed to work.
- Deleting old ad accounts
- Fixing errors on active accounts
- Paying outstanding invoices in billing accounts
And it still wouldn’t allow me to create more ad accounts in our Business Manager.
After talking with another marketer who experienced the same issue, I found the solution.
All you have to do is talk to Facebook Support directly.
Years ago, that would have taken ages, but I could open an actual chat conversation in Facebook Messenger within minutes.
After explaining the issue to the Facebook rep, he told us he would escalate our case to his superiors.
Five hours later, I received an e-mail that said our ad account limit was lifted. I tried making a new ad account, and it worked! Problem solved.
If you’re faced with this issue, make sure no accounts have any errors and contact Facebook directly.
How to contact Facebook Support directly?
- Open your business manager.
- Press the ? icon in the top right corner
- Create a new case or press the contact button, it’s different on every account
It will open a Messenger-window, and you can chat with a rep directly. This differs per country but worked in the US and Belgium.
Good luck solving this issue!